Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056924
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.The Office of the Attorney Generaland#8217;s Software Asset Management team members work alongside business operations to complete major acquisitions and monitor the proceedings of technical contracts, software, and resources. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.Provides advanced administrative support to the IT Finance Operations Manager and team, ensuring efficient coordination and communication across all activities. Manages electronic calendars, serving as a gatekeeper for scheduling and prioritization, and coordinating meetings. Tracks assignments, prepares written correspondence, and oversees the submission and resolution of ServiceNow tickets. Additionally, this position monitors workflow to ensure timely and accurate completion of tasks, and communicates departmental objectives, decisions, and updates to key stakeholders on behalf of the IT Finance Operations Team.Primary liaison between the agency and IT vendors, ensuring effective procurement and management of technology assets and services. Engages with vendors to obtain detailed product information, coordinate demonstrations, and evaluate proposals to support informed decision-making. Proactively solicits quotes, identifies potential suppliers, and conducts thorough reviews of vendor responses to confirm compliance with OAG standards and stakeholder requirements.Maintains precise and up-to-date inventory of software licenses, version, and installations to ensure compliance with licensing agreements, regulatory requirements, and state policies. Validates adherence to contractual and legal standards while optimizing asset utilization to enhance operational efficiency and cost-effectiveness. Additionally, prepares and submits comprehensive performance reports for software vendors upon contract completion, evaluating compliance with agreements and overall service quality.Leads negotiations for software renewals, prioritizing cost-effective solutions while ensuring compliance with agency requirements and strategic objectives. Collaborates with internal stakeholders to assess renewal needs, negotiates vendor quotes, and conducts year-over-year analyses of software renewals to identify value opportunities and maximize return on investment. Manages the acquisition, documentation, and distribution of updated license keys upon renewal. Additionally, performs regular audits to detect and mitigate risks related to software compliance, safeguarding operational integrity and regulatory adherence.Supports software asset management using ServiceNow, including receiving and entering and tracking supply requests; creates and provides detailed tracking, analysis, and reporting on software products and open tickets/requests as needed. Procures hardware on behalf of internal stakeholders by using, interpreting, and monitoring established guidelines, rules, policies, and laws. Maintains procurement files to ensure compliance with all state and federal procurement rules, regulations, and reporting requirements.Ensures that software updates are executed in a timely manner across all agency systems. This involves monitoring update schedules, coordinating with IT teams to facilitate installations, and verifying that updates are applied correctly to maintain agency security and performance. Plays a crucial role in preparing the agency for software audits. This includes maintaining accurate inventory records, ensuring compliance with licensing agreements, and collaborating with relevant departments to obtain necessary documentation. Develops best practices to facilitate efficient audit processes and minimize risk; addresses findings and implements corrective actions as necessary.Performs related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agencyand#8217;s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).Ensures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications: Education: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management.Experience: experience with managing assets and software managementKnowledge (high-level) of various IT software and hardware productsKnowledge of the practices, principles, and techniques of computer operations and managing information systemsKnowledge of working with CMDB and of specific business services that it supportsKnowledge of various software licensing agreements as well as vendor management negotiation skillsSkill in effective time management to ensure customer service experience is satisfactory and meet expectations.Skill in planning and managing special projectsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingSkill in training, leading, assigning, and/or prioritizing the work of othersAbility to examine data/information, discern variations/similarities, and identify trends, relationships, and casual factors as well as grasp issues and draw accurate conclusionsAbility to obtain Certified Texas Contract Manager (CTCM) Certification within 6 monthsAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional environmentAbility to provide excellent customer serviceAbility to work in person at an OAG work location, if neededAbility to arrange for personal transportation for business-related travel, if neededAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 10 lbs.Ability to travel up to 5%PREFERRED QUALIFICATIONSExperience with Service Now, CAPPS, and SalesforceAbility to manage vendor relationshipsWorking knowledge with DIR Data Center Services (DCS) Shared Technology Services (STS) PortalExperience or knowledge of the State of Texas Procurement and Contracts Guide and/or regulationsExperience negotiating contracts with vendors/suppliersPrior experience managing IT vendorsExperience assessing the performance of vendorsExperience recording and maintaining all spend in centralized tracking documentExperience identifying potential savings opportunities for purchases and/or renewalsExperience resolving vendor and employee complaintsExperience interfacing with procurement teams to facilitate purchases and renewalsExperience interfacing with finance to validate spend against budgetExperience using asset management tools or softwareTo apply for a job with the
